Evo Voice supports Twilio's trusted calling features, SHAKEN/STIR, ensuring your numbers are recognized as trusted entities.

Getting Started

Access Trust Tab:
- Navigate to the System section and click on the Trust tab.
Fill Out Information:
- Ensure your Profile Status and SHAKEN/STIR status are both "draft."
- Complete the following sections:

Business Info

Ensure accurate business information is provided as Twilio validates it. In case of inaccuracies, the profile may be rejected. Drop-downs are provided where available to prevent invalid entries.

Field	Description
Business Name	Your legal business name
Business Type	Type of business (choose from list)
Registration Type	How Twilio will validate your business identity (e.g., EIN or DUNS number)
Business Identifier	Number/ID based on registration type (e.g., EIN/DUNS number)
Industry	Select closest industry from list
Website	Valid URL (with http)
Region	Choose region from list

Provide valid company information.
Fill in details like Business Name, Type, Registration Type, Identifier, Industry, Website, Region.

Address

Enter your business address and associated customer name.

Representatives

Add two representatives with valid contact information.

Saving/Submission:
- Click "Save" to save your data.
- Once all sections are fully filled, click "Submit to Twilio" for submission.
- Monitor your Profile Status for updates.

Checking Status

Profile Approval:
- Check Profile Status for "rejected" or "pending approval."
- If rejected, review entered data; if pending, wait for approval.
Twilio Approval:
- Once "twilio-approved," submit SHAKEN/STIR information.
- Monitor status and set reminders for updates.

Rejections

If profile is rejected and cause is unclear, contact your Evo Voice representative for assistance.