Description:
Choose different actions based on the type of communication channel.
About:
The Channel Selector node lets you handle various communication channels differently within a flow. It allows you to specify actions depending on whether the interaction is via voice, chat, fax, or HTTP.
Properties:
| Field Name | Type | Description |
|---|---|---|
| Voice | Transition | Transition to this action if the channel is a voice call. |
| Chat | Transition | Transition to this action if the channel is a chat. |
| Fax | Transition | Transition to this action if the channel is a fax. |
| Http | Transition | Transition to this action if the channel is an HTTP request. |