Introduction
The Live Answer Node allows Evo Voice to integrate with AI-powered call handling systems. This setup ensures incoming calls are processed efficiently and can be routed based on predefined parameters.
This guide will walk you through configuring the Live Answer Node in your call flow and highlight key settings to ensure proper functionality.
Step 1: Create a Flow
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Go to the Flow section in Evo Voice.
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Click Create New Flow.
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Add the Live Answer Node to your flow.
Step 2: Configure the Live Answer Node
Click on the Live Answer Node and set the following properties:
| Property | Value / Description |
|---|---|
| Dialed Number (String) | Session Parameter: DialedNumber (Retrieves the dialed number dynamically) |
| Live Answer Endpoint (String) | https://api.liveanswer.ai (Fixed URL for AI call handling) |
| Live Answer Account ID (String) | Flow Parameter: LiveAnswerAccountId |
| Live Answer User Name (String) | (LiveAnswer username) |
| Live Answer Password (String) | (LiveAnswer password) |
| Provider (String) | Hosted Suite or Evo Voice Assistant |
| Hosted Suite Endpoint (String) | https://v3.hostedsuite.com/api (Fixed URL for Hosted Suite API) |
| Hosted Suite Customer (String) | Flow Parameter: HostedSuiteCustomer |
| Hosted Suite User Name (String) | (Evo username) |
| Hosted Suite Password (String) | (Evo password) |
| Record Calls (Boolean) | Yes |
| Play Recording Notice (Boolean) | No |
| Caller ID (Phone Number) | (The caller ID the client is using) |
Important Notes
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Dialed Number: Uses the
DialedNumbersession parameter to dynamically capture and process the dialed number. -
Live Answer Endpoint: Must be set to
https://api.liveanswer.aiexactly, as this enables AI call handling. -
Live Answer Credentials: These are provided in your LiveAnswer account. If you don’t have one, contact Evo Voice Support.
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Provider Selection:
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Hosted Suite – Use this if the client has an existing Hosted Suite account. The AI will scan Hosted Suite data for better call handling. See setup guide.
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Evo Voice Assistant – Use this if Hosted Suite is not available. It follows similar rules but does not rely on Hosted Suite data. See setup guide.
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Hosted Suite Endpoint: Must be set to
https://v3.hostedsuite.com/apifor proper API functionality.
Summary
Setting up a Live Answer Node in Evo Voice ensures seamless AI-assisted call routing. By correctly configuring the flow parameters and endpoints, you can optimize call management and enhance customer interactions.
🔗 Next Steps: How to Set Up an AI Assistant in Evo Voice--