Home Troubleshooting & Error Resolution Changing the Display Name on a Grandstream Phone

Changing the Display Name on a Grandstream Phone

Last updated on May 30, 2025

Changing the Display Name on a Grandstream Phone

🖥️ Changing the Display Name on a Grandstream Phone (with Remote Access Instructions)

🧾 Overview

This article explains the process for updating the display name on a Grandstream desk phone registered to the Evo Voice system. It covers when remote access is required and provides step-by-step instructions for both provisioning and manual updates.

Common question:

What is the process to change a display name on a Grandstream phone, and does it require remote access?

📌 Key Points

  • In most setups, remote access is required to apply the change across the device.

  • The display name is managed through the Evo Voice console (provisioned endpoint settings) or manually via the phone’s web interface (less preferred).

  • The display name typically appears on the device screen and during internal calls.

🛠️ Method 1: Change via Evo Voice Console (Recommended – Provisioned)

✅ Best for phones using centralized provisioning.

🔒 Requires Admin-level access.

Step-by-Step:

  1. Log in to the Evo Voice Console.

  2. Navigate to Endpoints > search for the extension or MAC address of the Grandstream device.

  3. Open the device profile and locate the Display Name or Label field.

  4. Update the Display Name to the new preferred name (e.g., “Jane Doe”).

  5. Click Save.

  6. Reboot the phone:

    • From the Evo Voice Console, send a remote reboot command (if supported).

    • Or ask the user to power-cycle the phone manually.

  7. Confirm the updated display name appears on the phone's idle screen.

🔧 Method 2: Change via Phone Web Interface (Manual – If Not Provisioned)

⚠️ Use this method only if provisioning is not in use.

Requirements:

  • Phone's local IP address

  • Login credentials for the Grandstream web GUI

Steps:

  1. On the phone, press Menu > Status to get the IP address (e.g., 192.168.1.55).

  2. Enter the IP address into your browser to access the device web interface.

  3. Log in:

    • Default username: admin

    • Password: (provided by Evo or set during initial config)

  4. Go to Accounts > Account 1 (or applicable account) > General Settings.

  5. Update the Display Name or Name field.

  6. Click Save and Apply, then reboot the phone.

🧠 Does It Require Remote Access?

Scenario Remote Access Required?
Provisioned via Evo Voice Console ✅ Yes (recommended)
Manual update via web interface ❌ No (but not preferred)
Remote update via provisioning server ✅ Yes
On-site access to phone GUI ❌ No (if you’re local)

📝 Notes

  • If the phone is centrally managed, any manual web changes may be overwritten during nightly syncs.

  • Always confirm provisioning method before using the manual method.

  • Multiple Grandstream models (e.g., GXP2130, GXP2170) follow similar interfaces, but field names might vary slightly.

✅ Resolution Summary

Task Location Notes
Update Display Name Evo Voice Console or Web GUI Web GUI for manual, Console for auto
Reboot Phone Remote or Manual Required for change to reflect
Provisioning in Place? Check Endpoints section Use Console if yes

🆘 Still Need Help?

If the display name is not updating after changes:

  • Verify that the phone is correctly provisioned.

  • Double-check MAC address and endpoint mapping.

  • Contact Evo support with the MAC address and extension number.