Overview
If the EVO Voice app on Android is not ringing or notifying of incoming calls, even after reinstalling and logging back in, the issue is typically related to push notification settings, battery optimization, or app permissions. This guide walks you through targeted steps to resolve this.
Troubleshooting Steps
✅ 1. Enable Push Notifications for EVO Voice
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Go to Settings > Apps > EVO Voice > Notifications.
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Ensure "Incoming Calls" and "Critical Notifications" are enabled.
✅ 2. Disable Battery Optimization for EVO Voice
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Go to Settings > Battery > Battery Optimization.
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Find EVO Voice and set it to “Don’t Optimize”.
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Some devices may require you to go to Special App Access > Battery Optimization instead.
✅ 3. Allow Background Activity
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Go to Settings > Apps > EVO Voice > Battery.
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Enable “Allow Background Activity” so the app stays active and receives call triggers.
✅ 4. Ensure App Has All Necessary Permissions
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Go to Settings > Apps > EVO Voice > Permissions.
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Make sure permissions for Phone, Microphone, Contacts, and Notifications are granted.
✅ 5. Check Do Not Disturb Mode
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Go to Settings > Sound > Do Not Disturb.
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Make sure EVO Voice is allowed to bypass DND.
✅ 6. Confirm Internet Stability
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Ensure the device has a stable Wi-Fi or cellular connection.
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The app may not receive push triggers if connectivity is poor or switching between networks.
Advanced Checks
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✅ Try Logging Out and Back In Again after changing these settings.
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✅ Reboot the phone to reset app behavior.
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✅ If using multiple softphone apps, only one should be active at a time to avoid port or conflict issues.
If the Issue Persists
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Capture the app version, device model, Android version, and the time of the missed call.
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Open a support ticket with Evo Tech to escalate further.