Overview:
Porting a number involves transferring it from one carrier to another. Knowing when the port is complete ensures that services like voice and fax work without interruption. Here's how to verify port completion.
Steps to Confirm Port Completion:
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Check Porting Notification Email:
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You will receive a confirmation email from the EvoTech porting team or provider (e.g., Twilio) when the port is successful.
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Look for subject lines such as “Port Completed” or “Number Successfully Ported.”
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Test the Number:
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Dial the ported number from an external phone (e.g., mobile or landline).
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Ensure the call routes to the intended EvoVoice destination (e.g., softphone, desk phone, voicemail).
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Verify Inbound and Outbound Functionality:
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Inbound: Receive calls to the ported number and check if they ring through properly.
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Outbound: Place a call using the ported number as the caller ID (if configured).
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Check EvoVoice Console:
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Navigate to the Phone Numbers or Clients section and verify the ported number is listed and active.
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Confirm routing rules and call flows are correctly assigned.
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Monitor for Downtime or Routing Issues:
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For the first 24–48 hours, monitor if any calls are failing or routing to the old carrier.
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If problems persist, contact support to check propagation delays or carrier-level issues.
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Update Client or End User:
- Notify the client/contact once you've confirmed that both incoming and outgoing calls are working properly.
Best Practice Tip:
Always test multiple endpoints and document confirmation once the port is complete for audit and troubleshooting purposes.