Overview
If you need to transfer a phone number from Twilio to another carrier (port-out), you must follow Twilio’s official porting process. This ensures the request is properly validated and avoids delays.
Steps to Submit a Port-Out Request
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Prepare Required Information
Gather the following details for the number you’re porting:
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Phone number(s) to be ported.
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Account SID from your Twilio account.
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Authorized contact name (the person listed as the account owner).
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Service address associated with the Twilio account.
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Recent invoice or statement (if requested by the gaining carrier).
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Contact the Gaining Carrier
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The new carrier (where the number will be moved) will submit the port-out request to Twilio via their standard carrier channels.
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Provide them with all the details gathered above.
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Twilio’s Verification Process
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Twilio will validate the request against your account records.
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If the information matches, Twilio will release the number to the new carrier.
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If there are mismatches (e.g., address or contact name), Twilio will reject the request, and your carrier will contact you to correct the details.
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Monitor for Completion
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Port-out requests typically take 1–2 weeks depending on the number type and country.
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Your number will continue working on Twilio until the port-out date.
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Important Notes
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Twilio does not have a manual form for port-out requests — the process always starts with your new carrier.
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If your Twilio account is locked or has a port-out hold for security reasons, you must contact Twilio Support to release it before the transfer.
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You may receive a Porting Away Notification from Twilio once the request is initiated.