Canned Response
Evo Voice facilitates canned responses across various chat endpoints like SMS, Email, and Skype. These predefined
responses are tailored to the original channel of incoming messages, ensuring seamless communication.
Managing Canned Responses:
Canned responses are configured per endpoint, maximizing adaptability. Navigate to the Endpoints section, select the
desired endpoint for modification, and access the Chat tab. From here, you can add, remove, or edit canned responses.
Save your changes once completed.
Using Canned Responses:
Within the operator console, canned responses are conveniently displayed to the left of the message editor. Simply click
on the desired response to send it effortlessly.