Overview
Porting a number involves transferring it from one carrier to another. Knowing when the port is complete and ensuring continuous service during the transition are critical to avoid missed calls or service downtime.
Steps to Confirm Port Completion
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Check Porting Notification Email
Look for a confirmation email from the EvoTech porting team or provider (like Twilio) with subject lines such as “Port Completed” or “Number Successfully Ported.”
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Verify in the Evo Voice Console
Go to Phone Numbers in the admin portal and confirm the number:
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Appears as active
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Has correct routing rules and call flows assigned
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Test Call Routing
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Inbound Test: Call the ported number from a different phone or network to ensure it rings the expected endpoint (desk phone, softphone, voicemail, etc.).
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Outbound Test: Making a call using the newly ported number and verify that the correct Caller ID appears.
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Monitor Service for 24–48 Hours
During the initial period, monitor for:
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Calls still routing to the old carrier
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Any dropped or misrouted calls
Document testing results and flag any anomalies promptly.
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Notify Stakeholders
Once confirmed working, inform clients or end users that the port is successful and the number is live.
Ensure Uninterrupted Service During the Port
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Keep the Old Carrier Active Until Port Completes
Do not cancel or disconnect the old service before the porting process finishes.
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Set Up Temporary Call Forwarding (Optional)
To avoid missed calls during transfer, forward calls from the old carrier number to EvoVoice until port confirmation.
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Test from Multiple Networks
Have different users or devices (landline, mobile, VoIP) dial the number to confirm consistency.
Escalation: When to Contact Support
If the number isn’t routing correctly within 4 hours after the port completion time, reach out to EvoVoice Support with:
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Port completion timestamp
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Examples of failed call attempts (timestamps, from/to details)
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Your routing setup as shown in the Evo Voice portal
Best Practice Tip
Always test multiple endpoints and retain documentation once the port completes for auditing and easy troubleshooting.