Creating a HostedSuite Call AI Insights Flow

This guide provides step-by-step instructions for creating a HostedSuite Insights Flow that can be used as a sub-flow in multiple workflows. This sub-flow ensures that call recordings are properly processed and ready for AI-powered analysis.

Step 1: Creating a HostedSuite CaIl Insights Flow

The HostedSuite Insights Flow will act as a sub-flow, making it reusable across different workflows.

Create a New Flow

1. Open the Flow Designer.

2. Click Create New Flow.

3. Enter a name for the flow.

   • Example: "HostedSuite AI Call Insights".

4. Click Save.

Step 2: Adding a Recording File Parameter

To process call recordings efficiently, we must define a Recording File parameter. This parameter ensures that recordings exist before being processed.

Steps to Add a Parameter

1. In the Flow Designer, select the HostedSuite Insights flow.

2. Click the Parameters tab.

3. Click Add Parameter.

4. Enter the following details:

   • Name: RecordingFile

   • Type: AudioFile

   • Public: ✅ (Check this option to make the parameter accessible to other flows).

5. Click Add Parameter.

Once added, the new parameter will appear in your HostedSuite AI Call Insights node.

Step 3: Configuring the Node Fields

Now that the parameter is set up, we need to configure the node settings.

Steps to Configure the Node

1. Click Properties in the HostedSuite AI Call Insights node.

2. In the Recording Field, select:

   • Flow Parameter: RecordingFile (or the name of your parameter).

3. Enter the HostedSuite API Endpoint:

   • https://v3.hostedsuite.com/api

4. Enter the HostedSuite Customer, Username, and Password.

   • (This information is provided by EvoVoice. Contact support if needed.)

5. Click Save.

Your HostedSuite Insights Flow is now set up and ready to be used in any workflow requiring AI-powered call analysis.ll