HostedSuite Documentation

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Featured Articles

Complete Console Guide

Sentinel Setup Guide: Preparing EvoVoice for AI-Powered Insights

Getting Started with HostedSuite Version 3

Understanding HostedSuite v3 interface

Topics

Hosted Suite Installation

How to Set Up Alerts or Status for a Contact

2 authors

• 3 articles

Introduction

About HostedSuite

Database Overview in HostedSuite

Synchronization Setup in HostedSuite

Customizing Web Site Branding

2 authors

• 4 articles

Account Management

Changing Your HostedSuite Password

How to Reset Your Password

2 authors

• 2 articles

Getting Started With HostedSuite

Getting Started with HostedSuite Version 3

Understanding HostedSuite v3 interface

Logging in to HostedSuite

HostedSuite Integration

Browser Requirements for HostedSuite Console

2 authors

• 5 articles

Organizations

Adding a new Contract

HostedSuite Organization

How To Set Standard Allowance of a Center

How to Set Standard Rates of a Center

Setting Business Hours for Your Center

2 authors

• 23 articles

Phones

Client Templates

2 authors

• 7 articles

Reports

1 author

• 1 article

Security

How to Add a New Team Member in HostedSuite

Configuring HostedSuite for SSL

2 authors

• 4 articles

Settings

System Settings

How to Set Up an Outgoing Email Server in HostedSuite

How to Confirm License Deactivation for Non-Active Locations in HostedSuite

2 authors

• 5 articles

Console

Complete Console Guide

Adding Contact and Client Information in Console

Client Info Tab

Cisco UCM Compatibility

Mitel Compatibility

2 authors

• 17 articles

Troubleshooting

Multiple Operators Unable to Receive Calls

Common Headset Problems

Contact Support

Issue: Calls Not Ringing on Softphone App (Extension Not Receiving Incoming Calls)

Issue: Duplicate SIP Messages Detected in Softphone Logs

2 authors

• 11 articles

AI Features and Tools

Discover how to customize AI behavior in HostedSuite, including setting up personalized greetings, configuring call transfer rules, and adjusting preferences to enhance customer interactions and streamline workflows.

Customizing AI Behavior: Greetings, Transfers, and Preferences

Configuring the Information Feature for AI Responses

Configuring Custom Pronunciations for AI Words and Phrases

How to Enable AI Scheduling

Configuring Customized Prompts for Tailored AI Interactions

1 author

• 14 articles

Scheduling

Meeting Rooms Setup & Management in HostedSuite

Scheduler Overview: How to Manage Reservations and Appointments

Resources Management

Calendar Management

1 author

• 4 articles

Billing

Contracts Management

Taxes Management

Creating a Contract

Contracts - Pricing

1 author

• 10 articles