How to Confirm License Deactivation for Non-Active Locations in HostedSuite

Overview

If you need to ensure that HostedSuite licenses for non-active locations (e.g., other than PremierWorkspaces) are deactivated, this guide will help you verify license status and confirm proper deactivation.

Steps to Confirm Deactivated Licenses

1. Log in to the HostedSuite Admin Portal

   • Use your admin credentials to log in to the HostedSuite backend.

2. Navigate to the ‘Settings’ Tab

   • From the left-hand panel, click on Settings or Licenses (depending on your version or access rights).

3. Access the License Management Section

   • Under Settings, locate License Info, Subscription Management, or a similar section that lists all active licenses.

4. Review the List of Licensed Locations

   • Look for a list of licensed locations or organizations.

   • Confirm that only PremierWorkspaces or other authorized locations have active licenses.

5. Check for Active Users or Consoles

   • Go to Organizations or Users, and filter by location.

   • Make sure no active users or consoles are associated with locations that should no longer be functional.

6. Cross-Check with Reports (Optional)

   • Navigate to Reports → Usage or Licenses Report.

   • Generate a report to see if any activity has been logged from the non-authorized locations.

7. Deactivate or Remove Extra Licenses (If Needed)

   • If other locations are still listed as active:

     • Go to Settings → Licensing.

     • Select the location and choose Deactivate or Remove License.

     • Save your changes.

Confirmation Steps

• After deactivation, try to:

  • Log into a console under the deactivated location (should fail).

  • View if the license status is marked as Inactive or Removed.

  • Confirm no calls or console access are logged for that location.

Common Issues