How to Set Up an Outgoing Email Server in HostedSuite
📧 How to Set Up an Outgoing Email Server in HostedSuite
HostedSuite allows you to configure a custom outgoing email server to send system-generated notifications such as missed
call alerts, scheduled reports, and other updates. This guide walks you through the setup process.
🔧 Steps to Configure the Outgoing Email Server
1. Go to Settings
- In the sidebar, click Settings.
- Select System under the Settings section.
2. Open the Email Tab
- Click on the Email tab at the top of the page.
3. Fill in Email Details
- Email Address: The “From” address used in outgoing system emails (e.g., [email protected]).
- Display Name: The name shown to recipients (e.g., Evo Notification).
- Reply to Email Address: (Optional) Add a reply-to address if replies should go somewhere specific.
- Email Notification Subject: Default subject line for outgoing system notifications (e.g., Notification).
4. Set Up the Server
- Server: Select Custom from the dropdown.
- Expand the Server section, and enter the following details:
- Outgoing Server (SMTP): e.g., smtp.sendgrid.net
- Port: Common SMTP ports are 587 (STARTTLS), 465 (SSL), or 25.
- Encryption: Choose your encryption method — None, SSL, or TLS.
- Start TLS: Enable this option if your provider requires TLS encryption.
- User Name: The SMTP username (e.g., apikey for SendGrid).
- Password: Your SMTP password or API key.
5. Add Email Signature (Optional)
- Click to expand the Email Signature section if you want to include a default signature for all outgoing emails.
6. Click Save
- Once completed, click the Save button at the bottom to apply your changes.
💡 Tips and Reminders
- Use Your Provider's SMTP Info:
If you're unsure what SMTP server address, port, or login credentials to use, these settings are provided by your
email service provider (e.g., Google Workspace, Outlook/Microsoft 365, SendGrid, Zoho Mail). Check your provider’s
documentation or contact their support.
- No SMTP? Use HostedSuite’s Default:
If you don’t have an SMTP server, you can choose to use HostedSuite’s internal email server instead. This is useful
for simple notifications and quick setup without third-party configuration.
- Test Before Going Live:
Once configured, send a test notification to confirm everything is working. Make sure notifications don’t land in
spam folders.
📬 Need Help?
If you run into issues or need additional assistance:
- 📞 Call: 888-950-5155
- 📩 Email Support: [email protected]
- 📝 Submit a Ticket: https://evo.tech/new-ticket/