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Servers

Last updated on Dec 19, 2024

Servers

A server is a physical computer on a center's network that runs the HostedSuite Server software. This software provides a local web application accessible even without Internet connectivity. It connects to a client's phone system(s) and offers the operator console web page.

Configuration

Servers are configured on the main HostedSuite.com website under More > Servers. Typically, each customer will have a single remote server corresponding to the PC at the local center where the HostedSuite server software is installed. In larger deployments with multiple locations, there may be several servers installed at different CoLos or physical centers. A Remote Server must be created for each PC where the HostedSuite server software is installed.

Phone Systems

Each phone system in HostedSuite runs on a specific server, usually the only configured server. In some cases, you will need to select the specific server for the phone system.

Example Deployments

Single Center

The most common setup. The server is located on-premise and connects to the phone system.

Multiple Centers with CoLo PBX

In this setup, multiple centers use a centralized CoLo facility. The HostedSuite software is installed on a CoLo server, which connects to the phone system. Each center accesses the HostedSuite console via the server's IP address, e.g., http://192.168.25.1:21483.

Multiple Centers with Separate Phone Systems

In this scenario, each center has its own phone system but wants to share HostedSuite data. If there is a central server visible to all centers and phone systems, the server software is installed there, and multiple phone systems are configured in HostedSuite. If there is no central server, each center installs the HostedSuite server software, and each phone system runs on its respective server.

Creating a new Remote Server

  1. In the Settings tab, select Servers

  2. Click the New Remote Server button

  3. Set the details of your remote server. See below for details

  4. Set a password for your server

  5. Click Save to add the new server

Remote Server Settings

Settings Description
Name Set name of your server
IP Address Set the IP address of your server
Override Console URL Add your server URL to override the HostedSuite Console URL
Time Zone Set timezone for your server
Visible Centers Select the center where the server is being applied to
Password Set password for your server