Home Introduction Synchronization Setup in HostedSuite

Synchronization Setup in HostedSuite

Last updated on May 02, 2025

🔄 Synchronization Setup in HostedSuite

Synchronization in HostedSuite allows your local on-premise server to mirror the data from the HostedSuite.com** cloud database**. This ensures:

  • Redundancy during internet outages

  • Improved performance for operator consoles

🖥️ Servers Overview

Servers are configured via the HostedSuite.com portal:

  • Navigate to More > Sync on HostedSuite.com

  • Most customers use one remote server (the local PC where HostedSuite is installed)

  • Larger deployments may include multiple remote servers across physical centers or CoLo locations

✅ A Remote Server must be created for each PC running HostedSuite server software.

⚙️ Configuration Process

1. Setup on HostedSuite.com

Before configuring your local server, you must first:

➤ Create a New Center

  • Go to Organization > Centers

  • Add a center with a relevant name (e.g., "Philadelphia")

  • Associate an admin user (e.g., [email protected]) to this center under Users > Administrators

➤ Create a New Remote Server

  • Go to More > Sync

  • Fill out the required fields:

Field Description Name A unique name for the remote server IP Address The local/internal IP of the PC running HostedSuite (not public IP) Time Zone The local time zone of the server Password Password to be used during sync setup Confirm Password Repeat the password to confirm

2. Configure the Local Server

Once the Remote Server is set up on HostedSuite.com:

  1. Open a browser and go to:
    http://ip-of-server:21483

  2. Go to More > Sync and enter:

Field Description Customer Your HostedSuite.com customer name Server Name Name of the remote server created in the step above Server Password Password set during Remote Server creation

  1. Click Save.

✅ If all fields are correct, you will receive a success confirmation.

Need Help?

If you're experiencing issues during synchronization, please double-check:

  • Local IP and server name match exactly

  • Center and server were properly created on HostedSuite.com

  • Time zone and password are correctly entered

For further assistance, contact HostedSuite support with your server details and error messages (if any).