Shoretel and MiVoice Connect Compatibility

(Redirected from Shoretel Compatibility)

HostedSuite connects to the Shoretel/MiVoice Connect system using Shoretel's Web Service SDK, which must be installed on the server.

📄 Contents

1. Compatibility

2. Installation Configuration

3. HostedSuite Configuration

4. Voicemail Dialing Rule

🔌 Compatibility

HostedSuite integrates with Shoretel and MiVoice Connect using Shoretel’s Web Service SDK.

📌 This SDK must be installed on the Shoretel or MiVoice Connect server.

⚙️ Installation Configuration

Follow these steps based on your Shoretel/MiVoice version:

• Version 14 and below: Download SDK for v14 and lower

• Version 15 “MiVoice Connect”: Download SDK for v15

🔁 Follow the steps in exact order:

1. Download the Web Service SDK and unzip the files to the desktop.

2. Run Setup.exe.

3. Navigate to:
   C:\Program Files\ShoreTel\ShoreTel Web Service SDK
   (Or C:\Program Files (x86) if 64-bit path doesn’t exist).

4. Replace the existing ShoreTelWebSDKWCFWindowsService.exe in that folder with the one from the desktop.

5. Open Notepad as admin and edit:
   C:\Program Files\ShoreTel\ShoreTel Web Service SDK\ShoreTelWebSDKWCFWindowsService.exe.config

   • In Notepad, make sure All Files is selected so you can view .config files.

6. Find the following line in the config file:

   <add baseAddress="http://10.20.0.162:8070/ShoreTelWebSDK" />
   
   

   Replace the IP with your server’s actual IP. For example:

   <add baseAddress="http://192.168.0.1:8070/ShoreTelWebSDK" />
   
   

7. Save and close the file.

8. Go to Administrative Tools > Services.

9. Locate STPS Web SDK Service, open its properties:

   • Set Startup Type to Automatic.

   • Click OK, then Start the service.

10. Verify the service is running:
    Open a browser and visit:
    http://<shoretel-ip>:8070/ShoreTelWebSDK?wsdl
    Example: http://192.168.0.1:8070/ShoreTelWebSDK?wsdl

Once verified, you can move on to HostedSuite configuration.

🧩 HostedSuite Configuration

1. Create a new Phone System in HostedSuite.

2. Use the following settings:

Setting Value Type Shoretel IP Address IP address of the Shoretel system Port Default is 8070

1. For each phone you want to monitor, enter its extension number.

2. Click Save and try logging into the HostedSuite console.
   You should see the monitored devices in the "Select a phone" dropdown.

📞 Voicemail Dialing Rule

Set the voicemail dialing rule to:

$[NUMBER]

Category: Console
Tags: Shoretel, MiVoice Connect, HostedSuite, SDK, Console Integration, Voicemail Rule, STPS Web SDK, Web Service SDK, IP setup, Shoretel Configuration