NOTE: Intertel systems are now known as the Mitel 5000.
Contents
Compatibility
HostedSuite connects to the Intertel (Mitel 5000) using the System OAI interface.
-
For older Intertel systems: A serial cable is connected directly between the Intertel and the HostedSuite Server.
-
For IP-based Intertel systems: HostedSuite connects directly to the Intertel via its IP Address.
HostedSuite Configuration
-
Create a new Phone System in HostedSuite.
-
Use the following settings:
Name Description Type Intertel Connection Type Pick Tcp Ip for IP systems and Serial for older Intertels IP Address (For IP systems) The IP Address of the Intertel Password The System OAI password on the Intertel (usually blank) Port (For Serial systems) The COM port # on the HostedSuite server that is connected to the Intertel. (For TCP/IP systems, this should be set to 4000) Voicemail Extension (Optional) Specify the extension that the voicemail application is located at. NOTE: Usually, HostedSuite can retrieve the voicemail pilot number from the phone system itself. If you're having issues transferring to voicemail, you may need to manually specify this using this field. (Devices) Type Set to Console (Devices) Number The extension of the phone that you want to monitor
Transfers to Voicemail
To transfer to voicemail on an Intertel system, follow these steps:
-
Create a new dialing rule and call it Voicemail.
-
Set the template to
$[NUMBER]. -
For individual contacts, create a new phone number using the Voicemail dialing rule and set the digits to their mailbox (e.g., 200).
This guide should help you configure Intertel (Mitel 5000) compatibility with HostedSuite for seamless integration.