The Allowances tab allows you to define service limits or quotas that are included in the contract at no additional cost or as part of a package. These can be used to grant a set amount of usage before additional charges apply.
To configure allowances:
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Navigate to the Allowances tab within the contract.
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Click Add New to create a new allowance entry.
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In the Service field, select the service to which the allowance applies.
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Enter the Amount (the quantity included in the contract).
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Select where the allowance will Apply To – this could be to a user, group, account, etc., depending on your system's configuration.
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Optionally, enter a Description to clarify the purpose or details of the allowance.
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Click Save to store your changes.
Allowances Fields
| Field | Description |
|---|---|
| Service | Choose the specific service for which an allowance is being granted (e.g., Call Minutes, SMS, Voicemail Boxes). |
| Amount | Specify the quantity of the service included in the contract (e.g., 500 minutes). |
| Apply To | Define the scope of the allowance (e.g., per user, per account, or a custom segment). |
| Description | Optional field to note additional details, such as purpose or expiration terms. |
Allowance Example
| Service | Amount | Apply To | Description |
|---|---|---|---|
| Voice Calls | 1000 | Account | Monthly included call minutes |
| SMS | 500 | User | SMS limit per user per month |
Notes
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Allowances are typically used to bundle services and avoid overage charges for predictable usage.
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You can configure multiple allowances per contract to cover different services.
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When actual usage exceeds the allowance, the system will revert to pricing configurations (see Pricing tab).
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Descriptions are helpful for customer-facing contract clarity.
Let me know if you'd like a combined reference page or proceed to another module like General, Charges, or Taxes