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Can You Confirm If HostedSuite Passes the GST Tax Code to QuickBooks Online During Export?

Last updated on Jul 31, 2025

Overview

This article addresses a common integration concern: whether the GST (Goods and Services Tax) tax code is correctly passed from HostedSuite to QuickBooks Online (QBO) during export. This issue may arise when invoices or service line items are exported from HostedSuite but the expected GST tax code doesn’t appear in QBO, resulting in tax miscalculations or compliance errors.

How the Export Works

During export to QBO:

  • HostedSuite tags each line item with a tax code if one has been assigned within the HostedSuite system.

  • These tax codes must match exactly with the tax codes configured in QBO.

  • If a tax code like GST does not exist or is not mapped properly in QBO, the export may either fail or pass without applying the tax code.

What to Check

  1. In HostedSuite:

    • Go to Billing > Export Settings.

    • Confirm that GST is selected or entered as the tax code on services/products being exported.

    • Make sure the correct QuickBooks Tax Mapping is applied.

  2. In QuickBooks Online:

    • Navigate to Taxes > Sales Tax Settings.

    • Confirm that a tax code labeled GST exists and is active.

    • Ensure this code is set up to match the behavior expected from the export (e.g., 10% GST).

  3. During Export:

    • Use the Preview or Log Details feature (if available) to verify if the tax code is being attached to the export data.

    • Download the exported file (if CSV/XML) and check the Tax Code column.

If the GST Code Isn’t Showing in QBO

  • Ensure you’re not using a custom tax code in HostedSuite that doesn’t match any in QBO.

  • QBO may reject or ignore unknown or incorrectly mapped tax codes.

  • You may need to re-map the tax code in HostedSuite to align with the exact label in QBO.

  • HostedSuite support can assist with checking your export logs if needed.

Next Steps

If you've confirmed correct setup in both systems and the problem persists:

  • Reach out to HostedSuite support with the affected export date, invoice numbers, and screenshots of both HostedSuite and QBO tax settings.

  • Include any error messages or inconsistencies noted during export.