How Will I Be Notified When My Fax Number Configuration Is Complete, and What Are the Steps to Send and Receive Faxes?

Overview

Once your fax number is successfully configured in Evo Voice, you’ll receive a confirmation notification. This guide explains how you'll be informed and outlines the steps for sending and receiving faxes through the eFax system.

Fax Number Configuration Completion

✅ Notification Process

• The Evo support or provisioning team will notify you (via email or your support ticket) once your fax number has been:

  • Ported or activated

  • Properly linked to your account

  • Configured as an eFax endpoint

• The confirmation will include the fax number and any access credentials (if needed).

Instructions for Sending and Receiving Fax

To Receive Faxes

• Incoming faxes will be delivered directly to the email address configured for your eFax number.

• Make sure to check your spam/junk folder initially to ensure faxes aren't being filtered.

• You can request to update the email recipient by contacting support.

To Send Faxes

There are two common methods:

Option 1: Email-to-Fax

1. Compose a new email from your registered email address.

2. In the "To" field, enter the recipient's fax number followed by the fax domain. Example:

   [email protected]

3. Attach the document you want to fax (PDF format preferred).

4. Add a subject or message (optional).

5. Send the email — the system will convert it into a fax and deliver it.

Option 2: Web Portal (if enabled)

• Log in to the Evo Voice fax portal (URL provided by support).

• Navigate to the Send Fax section.

• Upload your document and enter the destination fax number.

• Click Send to transmit the fax.

Need Help or Want to Confirm Setup?

If you're unsure whether the configuration is complete, or if you haven't received instructions yet:

• Contact Evo Support

• Provide your company name and fax number (e.g., Guichard, Teng & Portillo)

• Request confirmation and updated instructions