Caller ID Formatting Guide

Overview

Caller ID formatting in HostedSuite ensures that incoming and outgoing calls display consistent, readable, and recognizable caller information for receptionists and staff. Correct formatting prevents mismatches between what’s shown in the console and what’s stored in client records.

This guide outlines the standard formats, best practices, and troubleshooting steps for managing Caller ID in HostedSuite.

Standard Caller ID Format

To maintain consistency across HostedSuite and connected phone systems, follow these formatting rules:

Type of Number	Recommended Format	Example
Domestic (US/Canada)	`+1` + Area Code + Number	+14155552671
International	`+` + Country Code + Number	+442071234567
Extension-only entries	Use extension digits only	101

Tip: Always include the country code when possible to avoid mismatches with inbound call records.

Where Caller ID Formatting Matters

Inbound Calls – The console matches the Caller ID against stored client numbers. If the formats don’t match, HostedSuite may fail to identify the caller.
Outbound Calls – The displayed number on the recipient’s phone should follow the standardized format.
Call Transfers – Incorrect formatting may prevent the console from fetching client data automatically.

Best Practices

Use E.164 formatting for all stored phone numbers (e.g., +1 for US numbers).
Avoid special characters (parentheses, spaces, dashes) in stored numbers—HostedSuite automatically formats display output for readability.
Verify against your PBX/Carrier settings to ensure outbound calls send the correct number format.
Regularly audit your client list to correct formatting inconsistencies.

Troubleshooting Caller ID Issues

If the console fails to recognize or match Caller IDs: