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How to Refresh HostedSuite Console

Last updated on Aug 13, 2025

Overview

Refreshing the HostedSuite console can resolve display issues, update client information, and ensure your console reflects the latest system changes. This process is useful if you notice outdated data, missing client information, or a delay in call status updates.

When to Refresh

You should refresh your HostedSuite console if:

  • Recent client or call data changes are not appearing.

  • Caller information fails to update during an active call.

  • The console appears stuck or frozen.

  • You have been logged in for an extended period without restarting.

Steps to Refresh HostedSuite Console

  1. Log Out and Log Back In

    • Click your username or profile icon in the top-right corner.

    • Select Log Out.

    • Enter your credentials and sign in again.

  2. Browser Refresh

    • Press Ctrl + R (Windows) or Cmd + R (Mac) while in the console tab.

    • Alternatively, click the browser’s refresh button.

    • This reloads HostedSuite and pulls the latest data from the server.

  3. Force a Full Refresh (Clearing Cache for HostedSuite Only)

If a standard refresh doesn’t resolve the issue, you can clear the browser cache only for the HostedSuite site without affecting other sites or saved data.

Google Chrome / Microsoft Edge

  1. While on the HostedSuite console page, click the padlock icon in the address bar.

  2. Select Site settings (or Permissions for this site).

  3. Under Usage, click Clear data.

  4. Reload the HostedSuite console tab.

Shortcut Method (Quick Reload)

  • Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) while on the HostedSuite console page.

  • This forces the browser to reload HostedSuite and bypass locally cached files without clearing cache for other websites.

  1. Close and Reopen the Console Tab

    • If the above steps don’t work, close the HostedSuite tab completely and open it again from your saved login page or bookmark.

Best Practices

  • Avoid having the HostedSuite console open in multiple browser tabs at the same time—this can cause data conflicts.

  • If refresh issues persist, verify your internet connection and browser requirements.

  • Always use a supported browser (see Related Articles below).

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